Learn the basics on automation - RPA, Chatbots, and why you need them.
Robotic Process AutomationRPA stands for Robotic Process Automation, a form of computerized business process re-engineering technology where computer bots are designed and configured to perform tasks normally done by humans.
Aiah Bots handle the repetitive parts of your business processes via AI-powered, workflow-driven Robotic Process Automation.
This lets your company do more because it allows employees to focus on the more value-adding work. These are the tasks that require strategic thinking such as problem solving, analysis or creativity.
Cost ReductionA single Aiah Action RPA bot can execute a transaction from 60% to 95% less time.
Real-Time Customer CareA single Aiah bot can handle up to 720 customer conversations per hour to help employees better serve customers or online buyers. In comparison, a top-performing human agent can only handle up to 200-300 a day. This means bots can support employees in customer care handling, while the employees can focus on the more value adding work such as analysis, problem solving and creative thinking.
Strategic FocusBy freeing up workload, employees can focus on higher-value, strategic, or value-adding work.
RPA can take care of manual, repetitive, and voluminous tasks so employees can focus on more important and value adding work.
RPA is capable of performing continuous operations because it works non-stop and does not need to take a break, which makes it an equivalent of having multiple resources spread over multiple shifts.
RPA is the next big trend in business process re-engineering—more and more players are entering this space as demand continues to grow. This is because RPA saves processing time, which ultimately cuts cost for the enterprise.